• Return of goods, warranty

Return of goods, warranty

GUARANTEE PERIOD

The legislation in force in the Republic of Lithuania for all personal consumption goods is 24 months. guarantee period.

For legal entities, the warranty period applies / does not apply to the warranty periods set by the manufacturers.

If your product has failed during the warranty period, we will repair or replace the item free of charge - you just need to submit a purchase document for the item.

Purchase document (cashier's check, invoice or leasing contract) you receive with the purchased item or e-mail. by mail when we receive your payment for the item you are purchasing.

Warranty not applicable: ***

• breaking marks for goods that have mechanical damage;

• goods that were not used for their intended purpose;

• goods whose faults are due to the fault of the buyer;

• goods with damaged serial stickers;

• When a fault occurs due to environmental factors, Force majeure or accidental external influences (mechanical damage, etc.);

• if the fault is caused by liquids, objects, etc. entering the unit;

• if the buyer fails to submit a purchase document (invoice, check, leasing agreement);

• failure caused by the use of non-original accessories;

• wear parts (eg coil spring, bearing, etc.);

*** The provisions of the limitation or exclusion of the guarantee are aligned with Article 6.333 of the Civil Code of the Republic of Lithuania. Paragraph 3

If importers find that your product has been damaged irreparably due to the manufacturer's fault during the warranty period (defective product), in this case you will receive a certificate from the importer, upon submission of the purchase document in our shop, to request the replacement of the defective goods with the same or refunded to you money for the item.

If the importer finds that your product has failed during the warranty period due to the manufacturer's fault (defective product), but it is possible to repair it, then you have the right to choose to remove the defective item free of charge (to repair the item), to replace the item of inappropriate quality free of charge with the right quality the item, to reduce the price of the goods or to unilaterally terminate the contract of sale and demand repayment of the price paid for the product.

Please note that:

for repaired or replaced goods, the warranty term runs from the date of purchase of the original product.

in accordance with Article 6.335 of the Civil Code of the Republic of Lithuania note that if the buyer is unable to use the items for which the term of the quality assurance has been established due to the vendor's impediment, the warranty term is not calculated until the seller removes that obstacle and the warranty period is extended for a period that the buyer could not use due to defects if the buyer has duly notified the seller of the defects noted and unless otherwise stated in the sales contract.

all costs related to the transportation of the goods to and from the warranty center are covered by the Buyer;

RETURN OF QUALITY GOODS

You have the right, without giving any reason, to pay for the delivery of the product yourself, within fourteen days (from the date of delivery) of the product. This right does not apply to the following exceptions:

The consumer's right to withdraw from a distance contract and a contract concluded at a non-commercial premises shall not apply to the following contracts: ***

(1) service contracts whereby the service is fully provided to the consumer, provided that the consumer has received the express consent of the service provider and acknowledges that he will lose his right of withdrawal when the contractor has fully performed the contract;

(2) goods produced under special consumer instructions which are not pre-fabricated and which are manufactured in accordance with the consumer's personal preference or instruction, or for goods which are clearly customized for the consumer's personal use;

(3) contracts for perishable goods or goods with a short shelf life;

(4) contracts for packaged goods which have been unpacked after delivery and which are unsuitable for health or hygiene reasons;

(5) contracts for goods which, by their nature, are inextricably mixed with other items after delivery;

(6) contracts concluded by the consumer following a specific request by the trader for this entry in order to carry out urgent repair or maintenance work. In this case, if the entrepreneur provides more additional services than specified by the consumer or sells more goods than necessary to carry out the repair or maintenance work, those additional services or goods are subject to the right of withdrawal;

(7) legal entities.

*** In line with Article 6.22810 of the Civil Code of the Republic of Lithuania.

Some of the above-listed contracts expire within 14 days:

1) when the service contract is concluded - from the date of conclusion of the contract;

2) when the contract of sale of the goods is concluded - from the day when you or the person you specified, except the carrier, receives the ordered goods arba:

a) if you have ordered more than one item in one order and the goods are delivered separately - from the date of receipt of the last item by you or a person other than the carrier you indicated;

(b) in the case of delivery in different lots or lots, from the date on which the last lot or part is received by you or by a person other than the carrier you indicated.

After 14 (fourteen), but not before 40 (forty) days from the date of delivery or collection, the Buyer has the right to use the additional refund provided by the Seller to the Buyer if all the returned goods are genuine labels, protective bags and original packaging. once unpacked, disposable packaging is not damaged, ie the goods have not lost their appearance as they were sold.

The Buyer must notify the Seller within 40 (forty) calendar days from the date of delivery of the goods to the Buyer about the intention to use this additional guarantee of return.

If you decide to unsubscribe, you must provide a duly completed form for the product's withdrawal or provide a clear statement (e-mail, fax) stating your decision to opt out.

The buyer bears all the costs and risks associated with returning the goods within 14 (fourteen) days and 40 (forty) days. In all cases, the goods must be returned before the end of the 40 (forty) calendar days from the date of delivery or collection.

Not later than 14 days after the date of your notice of withdrawal and return of the item to us, we will refund all sums you have paid, including the cost of delivery of the goods you have paid for the purchase. We will make such a refund using the same payment method you used for the initial payment transaction, unless you expressly agreed otherwise; in any case, you will not have to pay any fees associated with such a refund.

Returns within 14 days must be in order:

• The returned item must be in the original orderly package you received from the seller.

• the product must be undamaged by the Buyer;

• The product must be of a non-lingual appearance (clean, undamaged labels, non-teared protective films and other original accessories);

• The delivery of the returned item must be unchanged, as it was delivered to the buyer;

• when returning the goods, it is necessary to provide a document of purchase, a guarantee voucher (if issued);

• the returned item must be securely packed, it is recommended to pack it in the same package as the one you received from the seller;

• The buyer himself is responsible for the smooth and safe arrival of the goods to the seller.

Within 40 days of an additional warranty on return, all requirements for returning the goods within the 14-day time limit, as well as the unpacked seals, if any, are valid.

Please note:

1) We will not reimburse you for any additional costs that you may have incurred as a result of the fact that you have clearly chosen another cheapest way of delivery of the goods than we have proposed;

2) You are responsible for any impairment of the goods resulting from actions that are not necessary to determine the nature, characteristics, or performance of the product.

3) The Seller is not obliged to satisfy the consumer's requirement to change or return the goods purchased in the physical store, which are included in the Retail Rules, Clause 17:

17.1. Tobacco and Tobacco Products (codes under the Combined Nomenclature of the European Community approved by Council Regulation (EEC) No 2658/87 of 23 July 1987 on the tariff and statistical nomenclature and on the Common Customs Tariff (OJ 2004 Special Edition, Chapter 2) , Volume 2, p. 382), as last amended by Commission Implementing Regulation (EU) No 1001/2013 of 4 October 2013 (OJ 2013 L 290, p. 1) (hereinafter referred to as the Combined Nomenclature code) - 2401-2402);

17.2. perfumery, cosmetic and toilet preparations (codes in the Combined Nomenclature - 3303-3307);

17.3. photographic and cinematographic goods (codes in the Combined Nomenclature - 3701-3707);

17.4. printed books, reproductions and other articles of the printing industry (codes according to the Combined Nomenclature - 4901-4911);

17.5. fabrics (codes under the Combined Nomenclature - 5007, 5111-5113, 5208-5212, 5309, 5310, 5311, 5407-5408, 5512-5516);

17.6. carpeted floor coverings other than carpets and rugs (codes according to the Combined Nomenclature - 5701-5705.00);

17.7. knitted or crocheted men's, boys ', women's or girls' underwear (codes under the Combined Nomenclature - 6107-6109);

17.8. baby clothes (codes according to the Combined Nomenclature - 6111, 6209),

17.9. tights, socks, socks and the like (code 6115 in the Combined Nomenclature);

17.10. sewn men, boys, females or girlsunderwear, nightdresses, pajamas and the like (codes under the combined nomenclature - 6207-6208);

17.11. bras, waistcoats, corsets and the like (code 6212 in the Combined Nomenclature);

17.12. gems, precious stones, precious metals and articles thereof, other than imitation jewelery (codes under the Combined Nomenclature - 7101-7116, 7118);

17.13. machinery and mechanical appliances (codes under the Combined Nomenclature - 8401 to 8487);

17.14. electrical machinery and equipment, sound recorders and reproducers, and television image and sound recorders and reproducers (codes under Combined Nomenclature - 8501 to 8548);

17.15. land vehicles (codes under the Combined Nomenclature - 8701-8716);

17.16. ships, boats and floating structures (codes under the Combined Nomenclature - 8901-8908);

17.17. optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus (codes in the Combined Nomenclature - 9001 to 9033);

17.18. watches (codes in the Combined Nomenclature - 9101 to 9114);

17.19. musical instruments (codes under the Combined Nomenclature - 9201 to 9209);

17.20. weapons and ammunition (codes according to the Combined Nomenclature - 9301-9307);

17.21. furniture, bedding, lighting (codes under the Combined Nomenclature - 9401-9406);

17.22. toys, games, other than sports and fishing tackle (codes under Combined Nomenclature - 9503-9505, 9508);

17.23. works of art, collectors' pieces and antiques (codes according to the Combined Nomenclature - 9701-9706).

ON APPLICATIONS TO THE STATE CONSUMER PROTECTION OFFICE

Non-judicial settlement of consumer disputes: State Consumer Rights Protection Authority, address Vilniaus str. 25, LT-01402 Vilnius, www.vvtat.lt.

You can submit your application / complaint regarding goods or services purchased in our online store to the State Consumer Rights Protection Service (Vilniaus str. 25, 01402 Vilnius, e-mail service@vvtat.lt, phone 8 5 262 67 51, fax (8 5 ) 279 1466, website www.vvtat.lt, its territorial divisions in counties or fill out the application form on the EGS http://ec.europa.eu/odr/

For all service, return and warranty issues, please contact info@zuklys.lt

or by calling +370 601 50655